Why Didn’t I Earn Cash Back?

If you made a purchase and don’t see Cash Back in your account, it may be due to one of these reasons:

• Using coupons you found outside of Rewardany. Using or even attempting to use any coupon codes, offers or promotions that are not on Rewardany can void your Cash Back. There could be conflicts between Cash Back and the discounts offered by other coupon sites, exclusive emails or rewards programs.
• Visiting other sites during your shopping session. Going to other sites, especially ones that offer shopping rewards, coupons or discounts, can result in the store giving the credit for your purchase to another site. In addition, browser extensions from other shopping programs (such as Honey or Invisible Hand) can interfere with linking your purchase to your Rewardany account.
• Switching to a different browser window or tab. You should only use the initial tab opened for you by Rewardany at the beginning of your shopping session. If you complete your purchase in a different tab or window, we may be unable to link your purchase to your Rewardany account.
• Waiting too long after activating Cash Back to complete your purchase. Additionally, some stores do not allow us to link a purchase to your Rewardany account if items were added to your shopping cart before you activated Cash Back. It’s best to activate Cash Back before adding items to your cart and check out as soon as you can.
• Ineligible store categories or products. Some stores limit Cash Back to certain categories or products. You may have purchased an item that’s not Cash Back eligible. To see a store’s eligible categories, check its store page on our site or in our App.